Customer Testimonials

Customer Testimonials

Take a look below to see what our customers are saying about us!


“My local lifesaver.” – Google – Jeremy H.

“I am a very satisfied customer. It is really hard to find this level of service anywhere these days.” – Ace Helpful ExperienceLori L.

“Bibens is everything you could want in a hardware store.” – Google – John C.

“I am a frequent customer of the Essex and Colchester stores and have to tell you how much I appreciate the customer service and the local feel.  It’s such a great experience in comparison with a trip to Lowe’s or Home Depot.  Your employees are very knowledgeable.” Letter – Jeff L.

“Everyone is so helpful and very nice. I have never gone into our Ace store without at least a couple of employees asking how my day is going. If I need help there is always someone around to help out. I love my Ace store!” – Customer Engagement Survey – anonymous

“Our local Ace (Colchester) is always the place to go. They know our names. They provide a service…that you can’t find at other bigger box store Hardware stores. They go out of their way to hep you solve problems and come up with ingenious solutions. They have incredible staff, who are like old friends, who actually care. Sense of humor and cheerful too.” – Customer Engagement Survey – anonymous

“Great locally owned store. The staff go the extra mile for their customers.” – Google – Brennan M.

“Amazing family owned business that celebrates Community. Amazing staff.” – FacebookJohn M.

“I could go on and on, as I have been loving this store for 30+ years.” – Customer Engagement Survey  – anonymous

“Hardware stores should all be like [Brown & Roberts Ace.]  Helpful staff and just about everything you could need.” – Google – Alice O.

“Friendly and helpful service! Box stores have nothing on these guys.” Google – Jeremy H.

“Ace is 100% the place! Only hardware store I know of that actually has knowledgeable staff! Thank you for the brainstorming help in the past and future!” – FacebookBen C.

“Great hardware store with great service. [Bibens Ace Colchester] is my first stop when I need something from a hardware store and they have really surprised me when they have some unusual item that I’m looking for. Excellent store, I highly recommend stopping here for all your needs.” – Google – David B.

“If they don’t have it you probably don’t need! Great store with great helpful service!” – FacebookPatrick L.

“With exceptional staff help, we found everything on our project list. Top notch service.” – Google – Tom H.

“You can’t get better support and knowledge from any big box outlet.” – Google – James B.

“Everyone is always so helpful and makes me feel hometown love!!” – Customer Engagement Survey – anonymous

 “Locally owned and great discounts for rewards members.” – Google – Philipp F.

Brown and Roberts is the classic small town hardware store. Has everything you need. It has the benefits of being associated with a national franchise, but still maintains the feel of its roots as an independent store. Lawn mower repair, plexiglass cut to size, house paint mixed to order, wooden drawers with various sizes of cork, friendly staff…what else could you want?” – FacebookJohn G.

“Nicely stocked Ace Hardware. One of those ‘if we don’t have it, you don’t need it’ kind of hardware stores.” – Google – Tony K.

“…What more could you want from a small town hardware store???” – Facebook – Sandi C.

“I really like the personal help the staff provides. I have known them for years, and trust their advice. Prices are very competitive, and convenience is a bonus!” – GoogleLea T.

“They take their time to make sure I understand the details needed to complete my project.” – Customer SurveyM.H.

“The difference from a place like this ACE to [other brands] is evident when you visit this store. Being personally greeted and being able to talk to experts is a big difference!” – Google – Matt R.

“Been going there for years very nice knowledgeable people if they don’t have it they can order it for you, and they are very knowledgeable, local people. Enjoy shopping there.” – Google – George R.

“Best hardware store of anywhere I’ve been!…Can’t wait to visit on my next trip east.” – FacebookTerry M.

“The best of a small town hardware store. I get great help with my questions and tips.” – Google – Nia S.

Brown & Roberts is an amazing place to shop for All your hardware needs. They have the Most helpful staff who go out of their was to assist people like me…” – FacebookScott W.

“Alway good help. All questions answered.  Very knowledgeable, friendly and problem solving people at [Woodstock Ace Home & Hardware.]” Google Iain F.

“Shopping here for home repair needs is so easy, with great selection and a crew that is actively available to help and is knowledgeable about their products.” – Google – Peter J.

“A place that has everything.” – Google – Ron M.

“All the employees in the local Ace Hardware are the best, always smiling & willing to help with anything. Very knowledgeable of any and all products, it they are unsure, they lead the way ’til item is found.  I just love going into the store, make a customer feel good because of their positive attitudes.” – Customer SurveyC.T.